The RPC site collects different types of personally identifiable information such as name, address, email address, and phone number. When you download and use the smart phone apps, we automatically collect information on the type of device you use, the operating system version, and the device identifier.
We send you push notifications from time to time in order to update you about any events or promotions that we may be running. If you no longer wish to receive these types of communications, you may turn them off at the device level. To ensure you receive proper notifications, we will need to collect certain information about your devices such as operating system and user identification information.
In order to tailor our subsequent communications to you and continuously improve our products and services, we may also ask you to voluntarily provide us with information regarding your personal or professional interests, demographics, experience with our products, and contact preferences.
Generally, you can visit the RPC Site as a visitor/customer/purchaser without entering any personally identifiable information. However, if you choose to place an order on the RPC Site, we require that you provide your name, mailing address, billing address, email address, phone number, banking details, etc.
All of this information is necessary for us to complete the transaction and notify you of your order status. For Direct sellers, the purpose of the RPC Site is to manage your account, remunerations, recognitions, and network of direct sellers. If you are a direct seller, the RPC Site allows you to order products and manage your account by logging in by username and password.
While signing in to become a RPC direct seller and thereby obtain access to the RPC site, we collect your personally identifiable information, including your name, address, telephone numbers, email address, date of birth, bank account information, and ask you to submit KYC documents such as your AADHAR Card, PAN number, etc as per the Consumer Protection Act (Direct Selling) Rules, 2021 notified on 28 Dec 2021 with its true spirit and object and any amendment thereto. This data is necessary to manage your account with RPC for purposes of identifying who you are, placement of your User ID and of downline direct sellers, compliance management, product ordering, recognition and rewards and remuneration calculations and payment.
We permit your Uplines/Sponsors to see only the following details i.e your name, your ID, Date of association, sponsor’s ID, sponsor’s name, direct sellers in line of sponsorship under your ID, PV/BV report.
If you provide a testimonial or product review on the RPC’s Social Media Site(s), you should be aware that any personal information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages.
For testimonials, we do obtain the customer's consent prior to posting his or her name and video testimonial. If you enter a comment in a public forum we are not responsible for the personal information you choose to submit in these comments.
If you want to remove your personal information that is being displayed on the RPC Social Media Site(s),/Facebook/Instagram please contact us at firstname.lastname@example.org
How We Use Your Information
We may use your email address, mailing address, and/or phone number to provide quality customer support or to reach you regarding order status, product or fulfillment issues, and other customer service-related activities.
We may use your email address, mailing address, and/or phone number to contact you regarding new product offerings, special sales, newsletters, market research, and enforcement of the direct seller agreement, legal compliances, and other aspects of your use of the RPC Sites.
If, however, you do not wish to receive such communications, you have the ability to "opt-out" at any time and you will not be contacted further.
From time to time, we may ask you to answer surveys regarding current or future RPC products, as well as to collect feedback on our product range. Participation in these surveys is always optional. The survey responses are only used in the aggregate, never linked to an individual, and taken in order to analyze consumer behaviour, facilitate product development, improve customer service and overall customer satisfaction.
Information Sharing & Choice
We are not an "information broker”. We do not engage in the selling of the profile, contact, web usage habits, behaviour, buying patterns, or demographic information of our customers, users, direct sellers, and franchisees.
We use the information we collect about you to process orders, pay commissions and provide the best and most personalized service possible.
We use third parties such as a C&F, courier company, franchisee and RPC products distribution outlets to fulfil orders. We use Live Chat to assist you if you have questions while using our site or regarding your order.
When you purchase a product and use our site, we will share your name, address, telephone number, and email address as necessary for the third party to provide that service.
These third parties are prohibited from using your personal information for promotional purposes or any other purpose aside from what is necessary to provide services to you and us.
In addition to the circumstances described above, RPC may disclose or release information when we, in good faith, believe that doing so is reasonably necessary:
Social Media Widgets
Our Websites includes social media features, such as the Facebook, Instagram, Linkedin, Pintrest, Youtube, Twitter etc. buttons and widgets, such as the Share This button or interactive mini-programs that run on our site.
These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly.
Like almost every website, the RPC Site records certain tracking information any time someone visits the site. For every web page that is viewed, our web server records an IP address, the operating system, browser version, and the name of the page that was viewed. This information is not linked to any specific user and is used in the aggregate to maintain track performance, and improve the RPC Site.
We will retain your information for as long as your account is active, as needed to provide you services and will use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Email & "Opt Out" Policy
We may use your email address provided to contact you regarding the following:
If you desire not to receive information about products or services we think may be of interest, you can change the notification options in your account settings. If you wish to not receive any of these emails, you may opt-out by clicking the Opt-Out link or submitting your email address to email@example.com or by following the unsubscribe instructions within each email communication.
Protecting Your Personal Information
RPC is committed to ensuring the security of your information. To prevent unauthorized access or disclosure, maintain data accuracy, and ensure the appropriate use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We place a priority on protecting your Personally Identifiable Information and take commercially reasonable measures to secure and protect such information.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can email us at firstname.lastname@example.org
Updating Your Personal Information
Direct Sellers can update or correct their personal information at any time by visiting the "Update Profile" section of the RPC Site. Please do contact us at email@example.com if you face any difficulty in updating or correcting the information.
The Website is not intended for use by children, and children under the age of 18 are not authorized to use the Website and should not submit any personal information to us. We do not knowingly market to or solicit information from children under the age of 18.
Your rights under applicable law may include access to the personal data we process about you and the right to have such personal data corrected.
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